Everything went well with the purchase…
Everything went well with the purchase process. Because of transport problems it took over 2 weeks to get her. KEIRA /Tessa finally arrived safe and is a wonderful addition to my family.
When can I get my puppy?
I reserved my puppy on 11/27/2021, the puppy was available on 11/28/2021. And I selected the Airpanion for delivery, full payment was paid 2 weeks ago, during these two weeks, travel assistance Morgan only posted one message，there is no flight info, no date. I did have lots of communications with Mary, but she is not handling puppy travel，so I still have no idea when to get my puppy.
We could not be happier with our Shih Tzu puppy Rudy. Overall, we feel the experience was pretty good. I feel we were somewhat mislead in regards to her transportation to us. We decided to go with the Pampered Ground transportation which I was told was a driver and a care taker for the puppies. Corresponding emails (more than one) indicated she would be delivered 2-4 days from breeder pick up depending on the route. Well, 8 days later and over 3500 miles later she was delivered to us. I can’t tell you how upset we were that she had to travel for that many days. We wish someone at Pawrade would have let us know in advance that this would be the travel time. If so, we definitely would not have agreed to it and would have sent her on a plane with a flight nanny. The people providing customer service were very kind and helpful, which we greatly appreciated. We were also told a supervisor would be in touch and now 11 days after her arrival we have not heard anything. My hope is that this miscommunication will not happen in the future with other eager pet owners. There is nothing more special than welcoming a fur baby into our home. Thank you, Colleen Conneryb
Everything went well with the purchase…
Everything went well with the purchase process. Because of transport problems it took over 2 weeks to get her. KEIRA /Tessa finally arrived safe and is a wonderful addition to my family.
When can I get my puppy?
I reserved my puppy on 11/27/2021, the puppy was available on 11/28/2021. And I selected the Airpanion for delivery, full payment was paid 2 weeks ago, during these two weeks, travel assistance Morgan only posted one message，there is no flight info, no date. I did have lots of communications with Mary, but she is not handling puppy travel，so I still have no idea when to get my puppy.
Great JOB. I am very very Happy with every thing and the service was GREAT
Waiting for updates was horrible
Waiting for updates was horrible. Had to double up on Blood Pressure medication.
We could not be happier with our Shih…
We could not be happier with our Shih Tzu puppy Rudy. Overall, we feel the experience was pretty good. I feel we were somewhat mislead in regards to her transportation to us. We decided to go with the Pampered Ground transportation which I was told was a driver and a care taker for the puppies. Corresponding emails (more than one) indicated she would be delivered 2-4 days from breeder pick up depending on the route. Well, 8 days later and over 3500 miles later she was delivered to us. I can’t tell you how upset we were that she had to travel for that many days. We wish someone at Pawrade would have let us know in advance that this would be the travel time. If so, we definitely would not have agreed to it and would have sent her on a plane with a flight nanny. The people providing customer service were very kind and helpful, which we greatly appreciated. We were also told a supervisor would be in touch and now 11 days after her arrival we have not heard anything. My hope is that this miscommunication will not happen in the future with other eager pet owners. There is nothing more special than welcoming a fur baby into our home. Thank you, Colleen Conneryb